Tru Alchemy New Stress-Free Return Policy

Tru Alchemy stands behind every one of the products we offer, so much so we have a stress-free return policy. We know that although a large majority of our customers love our products, others may not always feel the same and we want you to know we will be here for all of our customers. SO much so we are offering FREE returns

Please follow these simple instructions to ensure a proper return:

1. All returns must be initiated within 120 days of the date your item was shipped.
2. Customers must contact our customer care team via phone, email or chat to start their FREE return.
3. Customer Care will ask a few simple questions to process you return and provide you with an RMA# (Return Merchandise Authorization)
1. You will have 30 days to return the products to us upon receipt of the RMA #
4. Customer Care will provide you with a FREE postage paid label for the return.

• Returns will be processed within 10-14 business days upon receipt at the warehouse
• Gift Codes will be processed upon completion of logging the return at the warehouse
• Refunds/Credits will be processed within 2-3 business days upon completion of logging the return at the warehouse.
• All Refunds/Credits will be placed back to the method of purchase
• Purchases made with Gift Codes/Store Credit will be refunded as such

***Tru Alchemy Customer Care can only process returns for customers purchasing from the official Tru Alchemy website https://trualchemyskin.com/