Our Policy & Commitment

TRU ALCHEMY™ is fully committed to accessibility, diversity and inclusion. We continuously strive to ensure full and equal access to our website and digital content. In doing so, the Company is committed to complying with all applicable state, local and federal laws and regulations governing accessibility to persons with disabilities, including the Americans with Disabilities Act (ADA).

Accessibility on trualchemyskin.com

Trualchemyskin.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows trualchemyskin.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The trualchemyskin.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Here for You

Our efforts to enhance and maintain the accessibility of our websites are ongoing. If you are experiencing difficulty with any content on trualchemyskin.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact TRU ALCHEMY Customer Support as follows:
Email: support@trualchemyskin.com
Phone: 877-203-2404
Hours of Operation:
Mon-Fri 5 a.m. to 6 p.m. PST
Sat 7 a.m. to 4 p.m. PST
Sun 7 a.m. to 11:30 a.m. PST