FREQUENTLY ASKED QUESTIONS
WHY TRU ALCHEMY?
At Tru Alchemy, we believe in absolute truth, which means that every facet of our business is conducted with the utmost integrity. Our products are full of the cleanest, highest quality, naturally sourced ingredients available—and free of sulfates, silicones, parabens, fillers, GMOs and other harmful substances.
Everything we create, from our clinical-grade formulas to our responsible packaging and beyond, is crafted with authenticity and environmental sustainability in mind. Our ultimate goal? To transform the industry...one conscious customer at a time.
HOW DO I GET MY MONEY BACK IF I’M NOT SATISFIED?
If you’re not happy with your product for ANY reason, simply call our customer service department and one of our representatives will talk you through how to ship your product back to us. Once we have received your product, we will issue you your money back. It’s that simple. See Terms and Conditions for more information.
WHAT HOURS IS YOUR CALL CENTER OPEN TO ANSWER QUESTIONS I MAY HAVE?
We’re open Monday-Friday 5am-6pm PST, Saturday 7am-4pm PST and Sunday 7am-11:30am PST, or email us at firstname.lastname@example.org.
ONCE I PLACE MY ORDER, WILL ANYTHING BE SENT/BILLED TO ME IN THE FUTURE?
For individual orders (not subscriptions): No. You will only be billed for what you order on any given day, and nothing more. You will only be shipped the products that you order. Rest assured, you’ll NEVER be automatically billed for anything.
For subscription orders: Following your initial order, your subscription will automatically process and ship every 30, 60, 90, 120, or 180 days, depending on the subscription you have selected. If you would like to pause, return, or cancel your subscription please call us at 877-203-2404, Monday-Friday 5am-6pm PST, Saturday 7am-4pm PST, or Sunday 7am-11:30am PST, or email us at email@example.com, anytime.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, as well as Paypal.
WHAT SHIPPING METHODS ARE AVAILABLE TO ME?
We use USPS for all of our shipping needs.
HOW CAN I TRACK MY SHIPMENT?
An email will be sent to you with your tracking information within 1-3 days of your order. If you can’t locate this information and have tracking questions about your shipment, just give us a call and a representative can assist you. 877-203-2404
WHAT IS TRU ALCHEMY’S RETURN POLICY?
We offer a 60-day money-back guarantee on all products. If you’re not happy with your product for any reason, simply call our customer service department and one of our representatives will talk you through how to ship your product back to us. Once we have received your product within the 60 day window, we will issue you your money back.
DO I SAVE MONEY BY PLACING LARGER ORDERS?
Yes. Our products are sold in different packages to offer additional savings to you. Check out our specials on each product page.
WHERE IS TRU ALCHEMY LOCATED?
Our headquarters are located in Burbank, California. We have a distribution center in both Burbank and Utah. All of our products are manufactured in the USA.
WHY SHOULD I PURCHASE FROM TRU ALCHEMY?
So many beauty companies are similar these days. We know we have competition and we welcome it. We believe we have superior products, excellent customer service, and an understanding of nutrition and health. Read our mission statement and the principles we established to set us apart.
READY FOR A NEW ROUTINE?
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